Securus Technologies is a renowned company that deals with communication solutions for the criminal and civil services sector. The company operates from its headquarters in Dallas, Texas and its products and services are beneficial to more than 3450 correctional facilities that have a total population of about 1.2 million inmates. The largest client base of the company is in North America. The services it offers include information management, emergency response, investigation, biometric analysis, supervising of products and services, incident management, informing the public, and inmate self-service.
Securus recently affirmed that it plans to disclose facts, findings, evidence and reports that will show how Global Tel Link (GTL) engaged in integrity violations and misconducts in the past. GTL is a provider of prison communication services, and it has been in the industry for several years. Richard Smith, who is the Chief Executive Officer of Securus Technologies, believes that the communication solutions that businesses offers to communities, prisoners, and law enforcement organizations should be of a high quality. Meeting the needs of the customer should be prioritized so as to retain the good reputation of the industry. Securus Technologies has a plan of releasing information to the press about the illegal undertakings of GTL as a way of shaming the rogue firm.
The first information that will be published by the company to the media will have a 17-page long report (Order Number U-20784-B) that the Louisiana’s Public Service Commission wrote on the GTL’s dishonesty when it was contracted to offer services to the Louisiana Department of Correction. Investigations were conducted, and it was noted that the telephone clocks set up by GTL were adjusted to have extra 15 to 36 seconds on every call. The company also inflated the pricing of the calls whereby, it had additional costs on the regular call charges. The billing of the calls was past what the PSC could accept, and parts of the calls were billed twice. The fraudulent activities of GTL cost Louisiana taxpayers an extra 1.243 million dollars.